This documentation supports the 18.08 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Invoking the notification subsystem

Filters are triggered on certain application events. Filters populate data on the source forms and then push data from the source forms to the NTE:SYS-NT Process Control form for processing. One or more notification filters can trigger a notification event. The contents of the Notification Message Tag field are passed to the NTE:SYS-NT Process Control form, so it must be unique and must correspond to a notification message in the SYS:Notification Messages form.{

The notification filters perform the following actions:

  • Populate data on the source forms.
  • Push data from the source forms to the NTE:SYS-NT Process Control form for processing.
  • Set the Notification Message Tag and temp fields, and then create a record in the NTE:SYS-NT Process Control form.

The Notification Message Tag is the unique identifier for each notification event and message. After the Notification Process Control record is created, the notification fields on the source form are cleared.

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