This documentation supports the 18.08 version of Remedy IT Service Management Suite.

To view an earlier version, select the version from the Product version menu.

Installing

The  Remedy Deployment online documentation provides instructions on how to install and upgrade the components in the BMC Remedy IT Service Management (ITSM) Suite, which includes the following:

  • Platform components: BMC Remedy Action Request (AR) System components and BMC Atrium Core components
  • Application components: BMC Remedy ITSM core components, BMC Service Request Management, BMC Service Level Management, and BMC Remedy ITSM Process Designer

The following graphic illustrates scope and the contents of this online documentation.

Go to the following sections in the BMC Remedy ITSM deployment documentation for details. 

  • Planning the deployment
  • Preparing
  • Installing
  • Upgrading
  • Troubleshooting

Related topics

BMC Remedy with Smart IT installing

BMC Remedy with Smart IT upgrading

BMC Digital Workplace installing

Upgrading BMC Digital Workplace

BMC Remedy Single Sign-On installing

BMC Remedy Single Sign-On upgrading


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