Remedy IT Service Management Suite 18.08
- Remedy IT Service Management Suite 20.02
- BMC Remedy IT Service Management Suite 19.11
- BMC Remedy IT Service Management Suite 19.08
- BMC Remedy IT Service Management Suite 19.02
- Remedy IT Service Management Suite 18.08
- Remedy IT Service Management Suite 18.05
- Remedy IT Service Management Suite 9.1
- Remedy IT Service Management Suite 8.1
Learn what’s new or changed for BMC Remedy IT Service Management 18.08, including new features, urgent issues, documentation updates, and fixes or patches.
This section only includes information about changes since the most recent release of BMC Remedy IT Service Management (ITSM). If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 7.6.04, review the release notes for versions 8.0, 8.1, 9.0, 9.1, and 18.05.
To stay informed of changes to this space, place a watch on this page.
|March 30, 2020||Discontinued support for SAP Crystal Reports integration with Remedy AR System.|
Starting with the obsolescence date (March 30, 2020) of SAP Crystal Reports integration with Remedy AR System, BMC does not support this integration and BMC is no longer contractually entitled to distribute the SAP Crystal Reports Viewer software. For more information, see Deprecated features.
|November 29, 2018||18.08.01: Patch 1 for version 18.08|
This patch consolidates all the Hot Fixes delivered for Remedy IT Service Management version 18.08 and later into a single patch release. The patch contains fixes in Foundation, Incident Management, Release Management, and Remedy Smart Reporting areas.
The patch also includes an enhancement to Service Level Management. For more information, see
|August 31, 2018||18.08 enhancements|
Enhancements to BMC Cognitive Service Management:
Enhancements to Remedy with Smart IT (Smart IT) are:
Enhancements to BMC Remedy Smart Reporting:
As an end user, access the Remedy ITSM Suite applications and navigate the interface.
As a developer, customize BMC Helix Remedy and Remedy ITSM Suite.
As an administrator, manage and maintain Remedy ITSM Suite after it is installed and ensure that it is available to end users.
As an administrator, set up integrations with other BMC products or third-party software.
Resolve common issues or errors, review logs, or contact Support.
(On-premises only) Plan an installation or upgrade based on recommended deployment architecture, best practices, sizing, and system requirements.
(On-premises only) Install and perform initial system configuration.
(On-premises only) Upgrade based on the latest system requirements and software.
Frequently asked questions
The documentation for BMC Remedy ITSM Suite is split between multiple spaces, so a space-level search performed in the box in the left navigation pane does not search all the documentation for this release. The following spaces also document this release:
Creating PDF and Word exports
You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.
To export to PDF or Word
- From the Tools menu in the upper-right, select a format:
- Export to Word to export the current page to Word format
- Export to PDF to export the current page or a set of pages to PDF
- If exporting to PDF, select what you want to export:
- Only this page to export the current page
- This page and its children to export a set of pages
Depending on the number of topics included in the export, it might take several minutes to create the PDF. Once the export is complete, you can download the PDF.
Additional resources from BMC
The following BMC sites provide information outside of the Remedy ITSM Suite documentation that you might find helpful:
- BMC Communities, BMC Remedy community
- BMC Remedy ITSM Suite Support page Remedy IT Service Management Suite Support
- BMC Support Knowledge Base, search filtered by BMC Remedy IT Service Management Suite
- BMC Educational Services, BMC Remedy ITSM Suite learning path
- BMC Global Services, BMC Remedy ITSM offerings
- www.bmc.com, information about BMC Remedy ITSM Suite
Other useful sites
The following site, which is not created or endorsed by BMC, also provides information that you might find helpful:
- The Action Request System discussion list, ARSLIST