Remedy IT Service Management Suite 18.08
- Remedy IT Service Management Suite 20.08
- Remedy IT Service Management Suite 20.02
- BMC Remedy IT Service Management Suite 19.11
- BMC Remedy IT Service Management Suite 19.08
- BMC Remedy IT Service Management Suite 19.02
- Remedy IT Service Management Suite 18.08
- Remedy IT Service Management Suite 18.05
- Remedy IT Service Management Suite 8.1
Learn what’s new or changed for BMC Remedy IT Service Management 18.08, including new features, urgent issues, documentation updates, and fixes or patches.
Note
This section only includes information about changes since the most recent release of BMC Remedy IT Service Management (ITSM). If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 7.6.04, review the release notes for versions 8.0, 8.1, 9.0, 9.1, and 18.05.
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BMC Remedy ITSM Suite 18.08 Deployment release notes (installation and upgrade)
BMC Service Desk 18.08 release notes
BMC Service Request Management 18.08 Release notes and notices
BMC Remedy Action Request System 18.08 release notes
BMC Change Management 18.08 release notes
BMC Atrium Core 18.08 Release notes and notices
BMC Service Level Management 18.08 Release notes and notices
Date | Title | Summary |
---|---|---|
December 1, 2020 | Remedy Smart Reporting license expiration | Flash notification that describes how you can renew the Remedy Smart Reporting license. |
March 30, 2020 | Discontinued support for SAP Crystal Reports integration with Remedy AR System. | Starting with the obsolescence date (March 30, 2020) of SAP Crystal Reports integration with Remedy AR System, BMC does not support this integration and BMC is no longer contractually entitled to distribute the SAP Crystal Reports Viewer software. For more information, see Deprecated features. |
November 29, 2018 | 18.08.01: Patch 1 for version 18.08 | This patch consolidates all the Hot Fixes delivered for Remedy IT Service Management version 18.08 and later into a single patch release. The patch contains fixes in Foundation, Incident Management, Release Management, and Remedy Smart Reporting areas. The patch also includes an enhancement to Service Level Management. For more information, see
Service Level Management documentation for 18.08.01: Patch 1 for version 18.08
|
August 31, 2018 | 18.08 enhancements | Enhancements to BMC Cognitive Service Management:
Enhancements to Remedy with Smart IT (Smart IT) are:
Enhancements to BMC Remedy Smart Reporting:
|
As an administrator, manage and maintain Remedy ITSM Suite after it is installed and ensure that it is available to end users. | As an administrator, set up integrations with other BMC products or third-party software. | ||
(On-premises only) Plan an installation or upgrade based on recommended deployment architecture, best practices, sizing, and system requirements. |
Frequently asked questions
Frequently Asked Questions on Remedy ITSM Process Designer
Frequently asked questions for Remedy Smart Reporting
Frequently asked questions on Remedy ITSM Data Access Model
Additional resources from BMC
The following BMC sites provide information outside of the Remedy ITSM Suite documentation that you might find helpful:
- BMC Communities, BMC Remedy community
- BMC Remedy ITSM Suite Support page Remedy IT Service Management Suite Support
- BMC Support Knowledge Base, search filtered by BMC Remedy IT Service Management Suite
- BMC Educational Services, BMC Remedy ITSM Suite learning path
- BMC Global Services, BMC Remedy ITSM offerings
- www.bmc.com, information about BMC Remedy ITSM Suite
Other useful sites
The following site, which is not created or endorsed by BMC, also provides information that you might find helpful:
- The Action Request System discussion list, ARSLIST
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