This documentation supports the 18.08 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Globally modifying system default settings

You can globally modify the system default settings by retrieving the record for the Notification Event (for example, User) or the Notification Event Type of System Default in the NTE:CFG-Notification Events form.

To globally modify system default settings

  1. Open the NTE:CFG-Notification Events form and perform a global search for all records in the system.
  2. To specify a default notification method for all users, select the appropriate value from the Remedy Notification Mechanism menu (for example, Alert). If this value is left blank, the Default Notification Mechanism specified on the user's People record is used.
  3. To turn off group notifications (that is, send a notification only when an individual assignee is specified), set the Group Notifications flag to No. This settings can be overridden individually by queue managers so that they are the only users to receive notifications when no individual assignee is specified.
  4. Save your changes to the records.
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