This documentation supports the 18.08 version of Remedy IT Service Management Suite.

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Flashboards data

A flashboard is a real-time visual monitoring tool that shows you the state of your service operations, warns you about potential problems, and collects and shows trend data. Flashboards graphically display associated data source variables. Flashboards may be altered by active links.


This topic provides the following information:



Flashboard naming


This section provides the naming convention for flashboards. The standard format for the name of a flashboard is as follows:


System Code:Description_Flashboard Type


Flashboard types


Flashboard type

Description

L

Line graph

B

Bar chart

S

Stacked bar

P

Pie chart

A

Area

K

Stacked area

M

Meter

T

Text


Example of a flashboard name


CHG:RiskLevelByPriority_L
|       |               |__Type of flashboard
|       |__Description of flashboard
|__System code


Flashboard variables


A flashboard variable is associated with one form and its name must be unique. For information see Creating flashboard variables . The standard format for the name of a flashboard variable is as follows:


System Code:Form Code:Description_Operation Code[_Data Collection Interval]


The following example shows a flashboard variable that runs against the CHG:Infrastructure Change form (from the BMC Change Management application) and reads the Risk Level field for a count and a data collection interval that is on and collecting every hour.


CHG:CRQ:RiskLevel_C1_H
|    |   |        |  |__Data collection interval (if data collection is On)
|    |   |        |__Operation code + Data Collection Off/On (0/1)
|    |   |__Description of variable
|    |__Form code
|__System code


Flashboard operation code


Operation code

Description

C

Count

S

Sum

V

Average

M

Minimum

X

Maximum


Flashboard data collection intervals


Data collection intervals

Description

Y

Yearly

M

Monthly

W

Weekly

D

Daily

H

Hourly

U

By the minute


Flashboard data sources


Data source variables are used to group flashboard variables. Data sources appear as the legend name of a flashboard. The legend name cannot be set by an active link. The data source name should be user friendly and informative.


The following shows the standard format for data source names:


Description
|__Name seen by end user in flashboard legend


Flashboard alarms


You can associate a flashboard alarm with a system. The standard format for the name of a flashboard alarm is as follows:


System Code:Description


The following shows an example:


CHG:NotifyOwner
|       |
|       |__Description
|__System Code
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