FAQs and additional resources

This topic provides information that supplements the Remedy ITSM Suite documentation. It contains the following sections:

Frequently asked questions

Frequently Asked Questions on Remedy ITSM Process Designer

Frequently asked questions for Remedy Smart Reporting

Frequently asked questions on Remedy ITSM Data Access Model

Where do I find release note information?

Where to find information previously provided in release notes

Type of information	Found here in
New features (enhancements) and other information	18.05 enhancements
Issues corrected by the base release and its service packs and patches Issues that are currently open	Known and corrected issues

Is all the content for BMC Remedy ITSM in this space?

The documentation for BMC Remedy ITSM Suite is split between multiple spaces, so a space-level search performed in the box in the left navigation pane does not search all the documentation for this release. The following spaces also document this release:

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I’d like a PDF of just selected information. How can I do that?

The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

From the Tools menu in the upper-right, select a format:
- Export to Word to export the current page to Word format
- Export to PDF to export the current page or a set of pages to PDF
If exporting to PDF, select what you want to export:
- Only this page to export the current page
- This page and its children to export a set of pages
For example, selecting This page and its children from the home page exports the entire space to PDF.

Depending on the number of topics included in the export, it might take several minutes to create the PDF. Once the export is complete, you can download the PDF.

Additional resources from BMC

The following BMC sites provide information outside of the Remedy ITSM Suite documentation that you might find helpful:

BMC Communities, BMC Remedy community
BMC Remedy ITSM Suite Support page Remedy IT Service Management Suite Support
BMC Support Knowledge Base, search filtered by BMC Remedy IT Service Management Suite
BMC Educational Services, BMC Remedy ITSM Suite learning path
BMC Global Services, BMC Remedy ITSM offerings
www.bmc.com, information about BMC Remedy ITSM Suite

Documentation for related products

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Related documentation<ul><li><ac:structured-macro ac:name="multiexcerpt-include" ac:schema-version="1" ac:macro-id="f0d9d35b-9509-4090-89aa-56d1f01141cc"><ac:parameter ac:name="MultiExcerptName">BMC Asset Management documentation</ac:parameter><ac:parameter ac:name="PageWithExcerpt"><ac:link><ri:page ri:content-title="_itsm_NW_LinksLibrary" /></ac:link></ac:parameter></ac:structured-macro></li><li><ac:structured-macro ac:name="multiexcerpt-include" ac:schema-version="1" ac:macro-id="9159d937-ed24-4039-9355-fc892892edeb"><ac:parameter ac:name="MultiExcerptName">BMC Change Management documentation</ac:parameter><ac:parameter ac:name="PageWithExcerpt"><ac:link><ri:page ri:content-title="_itsm_NW_LinksLibrary" /></ac:link></ac:parameter></ac:structured-macro></li><li><ac:structured-macro ac:name="multiexcerpt-include" ac:schema-version="1" ac:macro-id="8839f2c0-3a92-470a-9d86-26917d218553"><ac:parameter ac:name="MultiExcerptName">BMC Knowledge Management documentation</ac:parameter><ac:parameter ac:name="PageWithExcerpt"><ac:link><ri:page ri:content-title="_itsm_NW_LinksLibrary" /></ac:link></ac:parameter></ac:structured-macro></li><li><ac:structured-macro ac:name="multiexcerpt-include" ac:schema-version="1" ac:macro-id="ecd06f7b-7c91-462b-b475-26f2fd807eab"><ac:parameter ac:name="MultiExcerptName">BMC Service Desk documentation</ac:parameter><ac:parameter ac:name="PageWithExcerpt"><ac:link><ri:page ri:content-title="_itsm_NW_LinksLibrary" /></ac:link></ac:parameter></ac:structured-macro></li><li><ac:structured-macro ac:name="multiexcerpt-include" ac:schema-version="1" ac:macro-id="155a693e-c850-4d26-98f5-7fd50044cc0b"><ac:parameter ac:name="MultiExcerptName">BMC Service Level Management documentation</ac:parameter><ac:parameter ac:name="PageWithExcerpt"><ac:link><ri:page ri:content-title="_itsm_NW_LinksLibrary" /></ac:link></ac:parameter></ac:structured-macro></li><li><ac:structured-macro ac:name="multiexcerpt-include" ac:schema-version="1" ac:macro-id="3f1ef536-30ab-4d8e-8065-4f062841d597"><ac:parameter ac:name="MultiExcerptName">BMC Service Request Management documentation</ac:parameter><ac:parameter ac:name="PageWithExcerpt"><ac:link><ri:page ri:content-title="_itsm_NW_LinksLibrary" /></ac:link></ac:parameter></ac:structured-macro></li><li><ac:structured-macro ac:name="multiexcerpt-include" ac:schema-version="1" ac:macro-id="14048a44-0157-445a-b0fd-0e39e935bf01"><ac:parameter ac:name="MultiExcerptName">BMC Remedy AR System Server documentation</ac:parameter><ac:parameter ac:name="PageWithExcerpt"><ac:link><ri:page ri:content-title="_itsm_NW_LinksLibrary" /></ac:link></ac:parameter></ac:structured-macro></li><li><ac:structured-macro ac:name="multiexcerpt-include" ac:schema-version="1" ac:macro-id="4af1d69d-4e22-49ca-bc12-35cae4416e09"><ac:parameter ac:name="MultiExcerptName">BMC Atrium Core documentation</ac:parameter><ac:parameter ac:name="PageWithExcerpt"><ac:link><ri:page ri:content-title="_itsm_NW_LinksLibrary" /></ac:link></ac:parameter></ac:structured-macro></li></ul>

Other useful sites

The following site, which is not created or endorsed by BMC, also provides information that you might find helpful:

The Action Request System discussion list, ARSLIST

FAQs and additional resources

Frequently asked questions

Creating PDF and Word exports

To export to PDF or Word

Additional resources from BMC

Other useful sites

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