This documentation supports the 18.08 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Exporting report content

Report content can be exported to a number of file formats for use outside the system. These formats include XLS, PDF, and Print.

To export a report from the Output step:

  1. Click on the Export button on the main navigation bar
  2. Select the format you wish to report to
    From here, you may need to provide additional options based on the selected format. XLS, PDF, and Print formats have additional options, for all others simply follow browser instructions to download the file.

Note

If you choose to export report which contains a chart, it will not be exported to XLS format.

XLS

Once you have chosen the XLS format, you will be presented with export settings on the right panel of the menu.

 Select your preferred settings and click the Export button.

PDF

Once you have chosen the PDF format, you will be presented with export settings on the right panel of the menu.

Select your preferred settings and click the Export button.

If the report contains Bosnian characters, configure the following settings before exporting the report to PDF:

  1. Login to Remedy Smart Reporting.
  2. In the left navigation pane, go to Administration > Configuration.
  3. In the right pane, click the Region icon.

  4. Click Text Formats.

  5. In the Default Language Font, select Noto Sans.
  6. Click Save.

Print

Once you have chosen the Print format, you will see a preview window displayed. This window allows you to view the output and click the Print link to proceed.

You may be prompted to select your printer settings. These settings are determined by your printer and local software / hardware components. Choose the settings that are appropriate for you, and click the print button.

CSV

Once you have chosen the CSV format, you will see the export settings on the right panel of the menu. Select the preferred settings and click Export.

Note

The CSV option is not available for exporting reports that contain charts.

XLSX

Once you have chosen the XLSX format, you will see the export settings on the right panel of the menu. Select the preferred settings and click Export.

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