This documentation supports the 18.08 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Enabling auditing

You can track individual changes to processes and tasks, request SLAs and task OLAs, and assignment rules. The details include the user who made the change, and the time when the change was performed.

To enable auditing

  1. From the Configuration Console, select the Audit tab, and then select the check boxes for the items for which you want to maintain the audit.
  2. Click the Save button for the changes to take effect.

A table that summarizes changes is created and loaded under the Audit Logs section.
You can search records by using the search criteria provided under the Search Filters section. Click Search after you select values in the search criteria.

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