This documentation supports the 18.08 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Deleting people records

When employees permanently leave your company or move to another role within the company that does not involve using BMC Remedy ITSM Suite again, you can delete their People records from the system.

To delete People records

  1. Search for the People record and change its profile status to Delete.


    To set People records to Delete status, you need Contact Organization Admin, Contact People Admin, or BMC Remedy AR System Administrator permission

    The following figure shows the Profile Status of a People record set to Delete.

    Profile Status of People record set to Delete

  2. Save the record.
  3. From the Actions menu, select Delete.


    You must have BMC Remedy AR System Administrator permission to actually delete the record.

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