This documentation supports the 18.08 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Customizing support staff notification preferences

You can customize an individual's notification preferences. This section describes the following tasks:

Notification preferences vary by module, such as the BMC Asset Management and BMC Change Management applications, and by event, such as asset scheduled maintenance. Default notification preferences are predefined for each module and event. If the default settings meet your needs, you do not need to customize the preferences.

Paging notification forms define how a pager is contacted.

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