This documentation supports the 18.08 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Custom configuration

After you have configured your system for standard operation, you can continue to customize your configuration.

The following table describes the steps for a custom configuration. Depending on the applications that you have installed, all steps might not be applicable or required.

Custom configuration steps

Step

Information to configure

1

Complete standard configuration

2

Configure BMC Asset Management:

  • BMC Remedy Approval Server
  • Reconciliation Engine

3

Configure BMC Change Management:

  • BMC Remedy Approval Server

4

Configure Foundation options:

  • Command Automation
  • Chargeback
  • Costing
  • Data Management
  • Advanced Options > Hierarchical Group Configuration
  • Advanced Options > Support Group Assignment Configuration

5

Incident Management feature of BMC Service Desk

6

Problem Management feature of BMC Service Desk

7

Release Management module

8

Configure activities and rules

9

Requester Console module

10

Approvals

11

Tasks:

  • Assignment configuration
  • Integration, including applications and return codes
  • Task groups and templates

    Note: For more information, see Configuring task management system .

12

Applications that integrate with BMC Configuration Automation for Server, Client, and Network

See the documentation for that module.

Some of the custom configuration information depends on other existing information already being in place. For this reason, use the Standard Configuration tab to perform as much of the configuration as you can.

Note

Then use the Custom Configuration tab described in this section to complete configuration tasks you cannot complete within the Standard Configuration tab, such as providing configuration information for the BMC Remedy ITSM Suite applications.


The Custom Configuration tab on the Application Administration Console provides access to all of the forms that you can use to configure BMC Remedy ITSM Suite.

To begin a custom configuration

  1. Open the Application Administration Console.
  2. Click the Custom Configuration tab.

    Application Administration Console — Custom Configuration tab
  3. Expand an option in the Application Settings list to view the available options.
  4. To open configuration forms, perform either of the following tasks:
    • Double-click an option in the list.
    • Select an option in the list and click Open.
  5. To perform custom configuration, follow the tasks in the order that they are presented in the previous table.

Related topic

Optional custom Foundation configuration

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