This documentation supports the 18.08 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Creating a task assignment rule

This topic provides information about how to create a task assignment rule.

To create a task assignment rule

  1. Log on to BMC Remedy Mid Tier as a BMC Remedy administrator.
  2. From the Home page, select Applications > Process Designer > Process Designer Configuration.
    The Configuration Console opens.
  3. Select the Rules tab.
  4. Click the Add icon.
    The Assignment Rule window opens.
    
  5. Enter a rule name in the Rule Name text box.
  6. Select a field from the Field drop-down menu for which you want to define the action.
  7. Select an operator value from the Operator drop-down menu.
  8. Click the Set Value button.
    A new window opens where you specify the time for which the task should remain on Hold until continuing.
  9. Select values from the drop-down menus Year, Months, Days, Hours, Minutes, and Seconds.
  10. Click OK. The new window closes.
  11. In the Assignment Rule window, enter notes (any detail about the rule) in the Notes text box.
  12. Click Save.

The task assignment rule is defined.

Was this page helpful? Yes No Submitting... Thank you

Comments