This documentation supports the 18.08 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Creating a report

Having created our view we are now ready to create reports using the Report Writer. When creating a new report you will have begin with an initialization step. The step is required for you to select the source system and the view you wish to access, as well as the type of builder you wish to use.

This short video describes how to create a basic report.

The following example describes how to create a basic report:

Step 1 - Create

Step 2 - Data

Step 3 - Charts

  1. Click on the Charts link in the main navigation bar in order to progress to the Chart Builder step.
    You will now have a list of fields on the left side of the builder that are available from the table you defined on the Data step.
  2. Drag the Reported Date field into the Horizontal Axis component of the Auto Chart builder.
  3. Drag the Incident No field into the Vertical Axis component.
    You will now have generated a line chart. In order to change the chart type manually, you will need to switch from the Auto Chart builder to a specific type.
  4. Open the Select Chart panel on the right of the screen.
  5. Locate the Pie section and choose a basic Pie Chart.
    Your chart will now change to a Pie.
  6. Click on the Labels formatting menu in the main navigation bar in order to enable some labeling.
  7. Set Labels display to On and select the Category and Percentage options.
  8. Click X to close the menu and apply your label settings.

Step 4 - Output

  1. Click on the Output link in the main navigation bar in order to progress to the Report Output step. Here you can apply formatting options and save the report.
  2. Click on the Report link in the main navigation bar and select the Save option.

  3. Define a Name and Description for the report, then provide Category and Sub Category options for storage.

  4. Click on the Activate button to save your report and activate it for consumer use.

Related topic

For more information around the creation of Reports in BMC Remedy Smart Reporting see the Creating a custom report using BMC Remedy Smart Reporting.

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