This documentation supports the 18.08 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Creating a custom report using BMC Remedy Smart Reporting

For latest version of this topic, go to the  Remedy Smart Reporting documentation .

Recommendations

  • Do not modify out-of-the-box reports provided with BMC Remedy Smart Reporting. However, if you choose to modify a report, ensure that you first create and save a copy of it.
  • For better performance, create multiple small reports with only a few columns per use case, rather than creating a large report with many columns to solve multiple use cases.
  • While designing a report, we recommend using filter with smaller time frames, for example, 1 day or 1 week.
  • We recommend designing a report by using a database with less data in a test environment first, and then importing the report to the production environment.
  • We recommend not using Remedy Smart Reporting as an ETL tool which typically deals with high data volume.
    For more information on best practices for using Remedy Smart Reporting, see the Yellowfin knowledgebase article at Report Builder.

Videos

This two part video describes how to create a report and add charts to it.
Part 1 describes how to create a report.

This two part video describes how to create a report and add charts to it.
Part 2 describes how to create add charts to the report you created in Part 1.

This short video describes how to create a drill down report.

 This short video describes how to create a drill through report.

This short video describes on the types of reports you can create.

This short video describes how to create a basic report.



This video (03:06 min) walks you through the enhancements made to the report creation process and the report delivery formats.

 

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