This documentation supports the 18.08 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Configuring support group notifications

By default, the system sends notifications to each member of a support group.

When configuring the support group notifications, you can choose to configure the system to send notifications to a support group email distribution list, instead of to individuals within a group.

Recommendation

If the support group has 25 members or more, set up a distribution list. For information about setting up distribution lists for group notifications, see Adding group notification distribution lists.

For more information about the benefits of using distribution lists, see Setting up group notifications.

You can also disable group notifications.

Configuring support group notifications

The Notification Engine uses the same asynchronous process for both group and individual notifications.

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