This documentation supports the 18.08 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Configuring Service Catalog and Request Management

The following information summarizes the main tasks involved in configuring your Service Catalog and Request Management project in order to realize Business Service Management.

BMC Change Management
Incident Management (BMC Service Desk)
Work Order Management
  • Creating work order templates
BMC Service Request Management
  • Creating application templates and application object templates
  • Creating process definition templates
  • Creating service request definitions: Basic configuration
  • Configuring approvals for SRDs and requests
  • Configuring work assignments
  • Configuring packages and entitlement
  • Deploying SRDs
BMC Service Level Management
  • Configuring service targets
  • Defining agreements for measuring compliance
  • Setting up reports for monitoring agreements
  • Configuring templates
  • Monitoring agreements and service targets
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