This documentation supports the 18.08 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Configuring release templates

You can simplify the process of creating release requests by creating release templates for release coordinators. You must have Release Master, Release Config or be a Release User with Support Group Admin permissions to create a release template. You can create templates for any company you have access to.

A Release Master or Release Config can:

  • Select any Support Group of the selected company as the Authoring Group, even if they do not belong to that group.
  • Modify templates created for a company they have access to.

A Release User can:

  • Only select Support Groups of the selected company, for which the Release User is a Support Group Admin, as the Authoring Group.
  • Modify templates created for the support groups, for which the Release User is a Support Group Admin. 

This section provides the following information:

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