This documentation supports the 18.08 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Configuring product and operational catalogs

You can add products to the product catalog, information such as operational services to the operational catalog, and other information to the generic catalog for use in various Remedy ITSM forms. Products can be any items used by an organization and are usually IT-related. Products are typically used to classify a configuration item, an incident, a problem, or a change request. The operational catalog can be used to contain a list of all the operational services that a typical help desk provides, and can also contain items that represent symptoms of incidents and problems. Generic categories for miscellaneous information, such as reasons, can be used in the generic catalog.

This section provides the following information:

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