This documentation supports the 18.08 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Configuring pager service

You must define notification methods because different pager services have different notification methods. To complete this information accurately, see the documentation for the paging software that your organization uses.

This topic provides the following information:

To configure a pager service

  1. From the Application Administration Console, click the Custom Configuration tab.
  2. From the Application Settings list, choose Foundation > Notification Engine > Pager Service, and then click Open. The Pager Service Provider Configuration form appears.

    Pager Service Provider Configuration form

  3. To add an entry for the list on the Pager Service Provider field on the Notificationstab of the People form, do the following tasks:
    1. Set the status to Enabled.
    2. Enter the entry name in the Pager Service Provider Menu field.
    3. Enter the pager service provider. The paging software that you use should have an entry for each of the providers that are created within this form. See the documentation provided by your paging software to determine how to set up the pager provider parameters.
    4. Select the pager parameter requirements.
    5. Set the pager type.
    6. The Run Process Command field is used to pass information to the paging software. The Run Process Commandfield and flag fields are used to build a statement. An example command is:

      d:\telalert\telalrtc -host 192.168.1.20 -pin
      _pagerPinNumber_ -m
      This is the message" -c PageMartSNPPTextPager.


      In this example, -host 192.168.1.20 specifies the host IP address of the paging server. The information after each flag is passed by the notification engine to the paging software.

    7. Enter the paging flags and the pager email suffix. Each paging software application requires different flags, such as Pin, Provider, and Message. Usually, Pin is -pin, Provider is -c, and Messages are -m.
    8. Copy the paging software client to your BMC Remedy AR System server so that the run process command can be executed. A symbolically linked directory can also handle this

To modify or delete a pager service

  1. From the Application Administration Console, click the Custom Configuration tab.
  2. From the Application Settings list, choose Foundation > Notification Engine > Pager Service, and then click Open.
  3. From the Pager Service Provider Configuration form, search for the pager service you want to modify or delete.
  4. Select the pager service from the list.
  5. If you want to modify the pager service, modify it and click Save.
  6. If you want to delete the pager service, select it and perform the following actions:
    1. Set the status to Delete.
    2. Click Save.
    3. In your browser, click Delete.

Related topic

Performing common Foundation tasks

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