This documentation supports the 18.08 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Configuring Cost of Outages

The Cost of Outages flashboard graph compares the baseline cost of outages that was estimated prior to implementing BMC Remedy Service Desk with the actual cost incurred after implementation.

See Cost of Outages calculations for a description of the formulas used to calculate the information that appears in this flashboard graph.

You must configure the following variables for this flashboard:


Variable

Value

Company

The customer company to which the rest of the parameters described in this section will apply. If they will apply to all companies, select Global.

Cost (per minute)

The estimated outage cost per minute used by your organization to create baselines estimates. For example, if your organization estimates that outages cost 95 dollars per minute, then enter 95. If your organization estimates that outages costs 50 euros per minute, then enter 50, and so on. The default setting for this parameter is 10.
Important: This field is an integer field only. You cannot enter a specific currency.

Monthly Outages (in minutes)

The estimated outage minutes per month used by your organization to create baselines estimates. The default setting for this parameter is 10.

Outage Input

Select from the following options: Calculate Cumulative Outage — Select this if you want the system to use the total number of minutes lost to outages for the specified date range. This is determined from examining the closed incident request records that also have related CI Unavailability records. For each CI Unavailability record, the system calculates the duration of the unavailability and then adds that amount of unavailability to the running unavailability total for the specified date range. This is the default selection for Outage Input. The Calculate Cumulative Outage option is dependent on Asset Management.
Specify Estimated Outage — Select this if you want the system to use the number specified in the Estimated Outage field to calculate the actual outage cost. When you select Specify Estimated Outage, the Estimated Outage field appears below the Outage Input field. The default value is 100. The Specify Estimated Outage option is not dependent on Asset Management.

Estimated Outage (in minutes)

The estimated outage minutes per month used by your organization to create baselines estimates.

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