This documentation supports the 18.08 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Configuring Comprehensive Change and Release Management

The following information summarizes the main tasks involved in configuring your Comprehensive Change and Release Management project in order to realize Business Service Management.

BMC Remedy AR System
  • Configuring Approve processes
  • Configuring the ROI Console
BMC Service Level Management
  • Configuring service targets
  • Working with agreements
  • Configuring reports for visualizing progress
BMC Change Management
  • Configuring templates
  • Managing Calendar preferences
  • Configuring Change Prioritization
  • Configuring Process Flows
  • Configuring change rules
  • Configuring approvals and Approval mappings
  • Configuring risk factor questions
  • Creating a task template and task group templates .
Release Management
  • Configuring Release Management Templates
  • Configuring phase and exit criteria milestones
  • Configuring Release Prioritization
  • Configuring Release Rules
  • Managing release management approvals

    and Approval mappings
  • Configuring activity rules
  • Creating a task template and task group templates
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