This documentation supports the 18.08 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Configuring BMC Remedy ITSM applications to access BMC Service Management Process Model

This procedure describes how to configure the BMC Remedy ITSM applications to access the BMC Service Management Process Model. Perform this procedure when you finish publishing the BMC Service Management Process Model on the intranet.

To configure the BMC Remedy ITSM applications to access the BMC Service Management Process Model

  1. From the BMC Remedy IT Home page, open the Application Administration Console.
  2. Click the Custom Configuration tab, and select Foundation > Advanced Options > System Configuration Settings - Integration Management.
  3. Press the F3 key or click New Search to place the Integration Management form in Search mode, and then click Search.
  4. From the search results list, select the BMC Remedy ITSM application that you are configuring to view BMC Service Management Process Model.
  5. In the Host field, type your web server's name, and then specify the Port number, set the Status field to Enabled, and click Save.
  6. Repeat steps 2 through 5 for all of the BMC Remedy ITSM applications from which you need to access BMC Service Management Process Model.
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