Assignment is based on organization, location, service, and product categorization. Assignments are also associated with the application in which they are used.
An assignment can be broadly or narrowly defined, and can apply to all or only specific BMC Remedy ITSM applications.
Configure BMC Remedy ITSM Suite assignments solely from the Application Administration Console. Do not configure BMC Remedy ITSM Suite assignments from either the BMC Remedy Assignment Engine Console or from "back-end" forms, because this might cause the application to not assign requests as expected.
This section provides the following information: