This documentation supports the 18.08 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Configuring assignment settings for change templates

The values you configure in the Assignment tab for a change template are used to add information to the following information in the Assignment tab of the Infrastructure Change Request form.

The Infrastructure Change Coordinator settings are used to fill in the infrastructure change assignee fields in the Current Assignment tab of the Infrastructure Change Request form. Here you configure the support company, organization, group and coordinator that the change request will be assigned to.

The Infrastructure Change Implementer settings are used to fill in the infrastructure change implementer fields in the Implementer Assignment tab of the Infrastructure Change Request form. Here you configure the support company, organization, group, and implementer that the change request will be implemented by.

Important

The Change Implementer field is not displayed in the Best Practice view.

The Infrastructure Change Manager settings are used to fill in the infrastructure change manager fields in the Assignment tab of the Infrastructure Change Request form. Here you configure the support company, organization, group, and manager that the change request will be managed by.

To configure assignment settings

  1. From the Application Administration Console, click the Custom Configuration tab.
  2. From the Application Settings list, choose Change Management > Template > Template, then click Open. The Change Template form appears.
  3. Click the Assignment tab. Specify Infrastructure Change Coordinator settings as follows:
    1. In the Support Company field, select the company that the change request is assigned to.
    2. In the Support Organization field, select an organization.
    3. In the Support Group Name field, select a group.
    4. In the Change Coordinator field, select a Change Coordinator to assign the change to.
  4. Specify Infrastructure Change Implementer settings as follows:
    1. In the Support Company field, select the company that the change request is implemented by.
    2. In the Support Organization field, select an organization.
    3. In the Support Group Name field, select a group.
    4. In the Change Implementer field, select a Change Coordinator to assign the change to.

      Important

      The Change Implementer fields are not displayed in the Best Practice View. Change Implementer fields are applicable only for change requests that do not include any tasks. Change Implementer values will be cleared if a task is added to the change request.

  5. Specify Infrastructure Change Manager settings as follows:
    1. In the Support Company field, select the company that the change request is implemented by.
    2. In the Support Organization field, select an organization.
    3. In the Support Group Name field, select a group.
    4. In the Change Manager field, select a Change Manager for the change request.
  6. Click Save.
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