This documentation supports the 18.08 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Chart type selection

BMC Remedy Smart Reporting provides several types of charts that let you visualize data most effectively. It is important to use the correct chart type, based on the data presented in your report. BMC Remedy Smart Reporting provides the following ways to select a chart in your report:

  • Auto chart—automatically generates common chart types such as Bar, Column, Scatter, and Line charts. The functionality provides common component areas such as Horizontal Axis, Vertical Axis, Color, and Size. Based on the fields you select for each component area, the auto chart generates a most suitable chart.


    For selecting a specific type of chart or any special charts, use the chart selection panel from the right navigation bar.

  • Chart selection panel—makes different chart types available for selection. Charts that are suitable for the type of data in your report are available for selection, whereas, other chart types are unavailable. You can swap between different chart types to see different visualizations.

This topic provides details about different charts available in BMC Remedy Smart Reporting, and provides a chart selector guide to help you select the most appropriate chart to suit your needs. The following information is provided:

Chart types

Based on the chart type you select, different chart data options are available.

The following table provides information about all available chart types in each category:

Chart typeDescriptionChart data options

Analytical charts


Scatter charts displays a non-linear trend of two related data series

Use this charts with categorical, sequential or time-series data. Bubble size and location combine to effectively display 3-D data on a 2-D chart. Scatter charts can also be displayed in quadrants, allowing for negative X and Y values.

  • Horizontal Axis
  • Vertical Axis
  • Colour
  • Size
HistogramShows the number of times a given value occurs in the dataset.
  • Horizontal Axis
  • Colour
Box & WhiskerGives a quick overview of series of values and their statistical properties.
  • Horizontal Axis
  • Vertical Axis
TrellisDisplays a segmented chart for which behaviour is determined by the selected data.
  • Horizontal Axis
  • Vertical Axis
  • Colour
  • Size
Heat GridPlots the intensity of a metric across multiple categories.
  • Horizontal Axis
  • Vertical Axis
  • Colour
  • Size

Area charts


Emphasizes the magnitude of change over time.

  • Horizontal Axis
  • Vertical Axis
  • Colour
Stacked AreaEmphasizes the magnitude of change over time, while comparing multiple categories.

Bar charts

Horizontal Bar

Highlights values for easy comparison and plots numerical values horizontally. A bar chart places less emphasis on time and focuses on comparing values.

  • Horizontal Axis
  • Vertical Axis
  • Colour
3D Horizontal Bar
Horizontal Cylinder
Stacked Horizontal BarDisplays categorical data, grouped or stacked to assist part-to-whole comparison.
Proportional BarDisplays how close values in different categories came to the highest category value.
Layered BarCompares the contribution of each value to a total across categories.<Need info. Not in YF docs either>

Column charts

Vertical Column

Highlights values for easy comparison and plots numerical values vertically. A column chart places less emphasis on time and focuses on comparing values.

  • Horizontal Axis
  • Vertical Axis
  • Colour
3D Vertical Column
Stacked Vertical Column

Displays categorical data, grouped or stacked to assist part-to-whole comparison. These charts are also referred to as stacked column chart.

3D Stacked Column
LayeredCompares the contribution of each value to a total value, across different categories.

Combination charts

Combined Category

Provides clarity and highlights relationships between data sets.

Combination charts, in effect, superimpose one chart type above or below another.

  • Horizontal Axis
  • Vertical Axis
  • Colour
Overlay Chart

The line chart emphasizes a trend and bar chart emphasizes specific values.

Tip: For using the line chart and chart combination effectively, use bright colors for the line graph and use subtle colors.

Financial charts

Financial LineDisplays a trading value; a subchart displays volume.
  • Horizontal Axis
  • Start
  • End
  • High
  • Low
  • Volume
  • Trend
High LowShows daily high, low, opening, and closing values. The tick positions correspond to opening and closing values.
CandlestickShows daily high, low, opening, and closing values with different color bars depending on the daily direction.

Line charts

LineDisplays trends over time by plotting data at points connected by lines. A single line chart plots many metrics.
  • Horizontal Axis
  • Vertical Axis
  • Colour

3D Line
Z ChartDisplays trends over a short period of time. The chart displays data, accumulative total, and moving total.
Stepped LineA line chart that displays as steps rather than straight lines.



Image Map or Raster Map

A thematic map that uses an image to determine regions to be colored based on a given metric.

If you do not have GIS defined columns you can use the Image Maps to create heat maps – these are a good way to display metrics with a spatial element such as Revenue by State or Country.

You will only be able to render maps for which an image map has been defined.

Google MapRenders location data points onto a Google map. The map is displayed as a BMC Remedy Smart Reporting Chart, along with associated Google map widgets.

GIS Google MapA Google map that uses GIS data for its marker coordinates.

Allows rendering of complex GIS polygons. Based on the GIS data available in a report, this map renders spatial reports on the fly.

GIS Bubble MapA bubble map in which bubble positions are specified by GIS points. 
GIS Heat MapA heat map where colors representing GIS points are blended based on intensity.

Meter charts

MeterDisplays the rate of change of a measure against predefined targets. This chart is useful for dashboard reporting.


ThermometerDisplays a range of qualitative indicators. This chart is a vertical representation of the meter chart
DialThis chart is useful for communicating key performance indicators.

Pie charts


Shows part-to-whole relationship of data. This chart highlights proportions rather than actual values.

Tip: To highlight actual values, use other chart types such as bar charts or column charts.

  • Color — This is the category label for the X axis.
  • Size — Typically a numeric value such as $. An item that you want to measure on your Chart

3D Pie
 Multi PieHighlights individual component sizes in a system of multiple components.
  • Size
  • Label

Special purpose charts

FunnelShows the status of stages in a process.
  • Colour
  • Size
Proportional InfographicDisplays segments on an image, with the segment size representing metric value. 
Comparative InfographicDisplays images that are sized to correspond to a metric. 
RadarDisplays data comparison by integrating multiple axes into a single radial figure. 
WaterfallShows how an initial value is increased and decreased by a series of intermediate values, leading to a final value. This chart is a special type of floating column chart. 
EventMaps the occurrence of events with respect to the values of a numeric dataset, over time. 
Week DensityShows the density of occurrences based on hour relative to other densities on the same day of the week. 
Digital Numeric DisplayShows the value of a metric on a digital display. 
Numeric DisplayShows the total value of the field, either defined by the aggregation applied to it, or the column total aggregation, if available. 

Chart selector guide

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