This documentation supports the 18.08 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Bookmarks and snapshots

 Bookmarks and Snapshots provide a means to return to a report's current state at a later date.


The three options available are:

Save asAllows you to essentially save a copy of your current report, with the drill paths and filter values you have currently applied as pre-defined (not user prompt) filters.
BookmarksAllow you to save the drill paths and filter values you have currently applied to the report in order to reapply them to fresh data at a later date.
SnapshotsAllow you to save the result set of your current report with the drill paths and filters you've currently applied. A snapshot becomes a static report, meaning that you can no longer interact with it, it has been designed to preserve a result set at a point in time to use for comparison later.

Enabling Bookmarks & Snapshots

In order to use the Bookmark and/or Snapshot functionality in BMC Remedy Smart Reporting, you will need to ensure the required permission is enabled by completing the following:

  1. Navigate to Administration > Admin Console > Role Management
  2. Edit the Roles you wish to give Bookmark and Snapshot access to
  3. Enable the General > Bookmarks and Snapshots permission
  4. Save your changes.


    In order to access the newly enabled functionality, users will have to log out and then log in.

Was this page helpful? Yes No Submitting... Thank you