×
 
 
  •  
$helper.renderConfluenceMacro('{bmc-global-announcement:$space.key}')

 

This documentation supports the 18.08 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Remedy IT Service Management Suite 18.08 ... Release notes and notices BMC Remedy Smart Reporting enhancements

BMC Remedy Smart Reporting version 18.08 enhancements


This section contains information about enhancements in the version 18.08 of BMC Remedy Smart Reporting:


Related topics

Downloading the installation files

Known and corrected issues

Release notes and notices

Support for onboarding and synchronizing users from the Smart Reporting Custom App Users group

From this release, if you have not installed BMC Remedy IT Service Management on the AR System Server, using the BMC Remedy Smart Reporting Admin Console, you can onboard up to seven users from the Smart Reporting Custom App Users group to BMC Remedy Smart Reporting. The Smart Reporting Custom App Users group is created in this release for users that do not have BMC Remedy IT Service Management installed on the AR System Server and want to access BMC Remedy Smart Reporting. For onboarding all such users that do not have BMC Remedy IT Service Management installed, ensure you add them to this group.

Additionally, the BMC Remedy Smart Reporting User Sync utility synchronizes these users to BMC Remedy Smart Reporting.

For more information, see Onboarding users using the BMC Remedy Smart Reporting Admin console and Automatically synchronizing BMC Remedy AR System users to BMC Remedy Smart Reporting.

What's changed in this release

EnhancementProduct behavior in versions earlier than 18.08Product behavior in version 18.08

Onboarding and synchronizing users from the Smart Reporting Custom App Users group

You could onboard or synchronize only the BMC Remedy AR System Server users who had BMC Remedy IT Service Management installed, into BMC Remedy Smart Reporting.

Along with the BMC Remedy AR System Server users, you can now also onboard or synchronize users who do not have BMC Remedy IT Service Management installed, and are a part of the Smart Reporting Custom App Users group, into BMC Remedy Smart Reporting.

Changed the cluster typeEarlier, the cluster type was Dynamic. The Dynamic cluster type uses UDP packets to communicate with other nodes for Information Synchronization.The cluster type is changed to Repository. The Repository cluster type uses TCP/IP packets to communicate with other nodes for Information Synchronization. This is useful for infrastructure where UDP communication is not permitted.
Was this page helpful? Yes No Submitting... Thank you
Last modified by Jyoti Nerkar on Oct 16, 2019
new features release_notes version_vv_rr_00 version_18_08_00 version_18_08_01 version_18_08

Comments

  1. Vrishali namdev Galinde

    Hi Bharath Kumar,

    Thank you for your comment. I have updated the documentation accordingly.

    Regards,

    Vrishali


    Aug 30, 2018 12:02

Log in or register to comment.

BMC Remedy Smart Reporting version 18.08 enhancements 1
Adobe Flash replacement options when upgrading Remedy ITSM to version 20.02.02
© Copyright 1991 - 2018 BMC Software, Inc. © Copyright 1991 - 2018 BladeLogic, Inc.
Legal notices

Powered by Atlassian Confluence and Scroll Viewport

© Copyright 2005-2023 BMC Software, Inc. Use of this site signifies your acceptance of BMC’s Terms of Use . BMC, the BMC logo, and other BMC marks are assets of BMC Software, Inc. These trademarks are registered and may be registered in the U.S. and in other countries.