This documentation supports the 18.08 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Assignment events

The following table describes the assignment events:

Assignment events

Event

Available systems

Form assignment

Description

- General -

BMC Change Management application

Infrastructure Change

Used to assign a change request to the change implementer.

  • The change implementer role is available in BMC Change Management Classic view only. The Change Implementer fields were removed from the Best Practice view, because adding tasks to a change request is a best practice.
  • When a change request includes tasks, the Change Implementer fields no longer appear on the Assignment tab.

- General -

Incident Management feature of BMC Service Desk

  • User Service Restoration
  • User Service Request
  • Infrastructure Restoration
  • Infrastructure Event

Incident

Used to assign an incident for resolution.

- General -

Problem Management feature of BMC Service Desk

Known Error

Used to assign a known error assignee to maintain the accuracy of the known error information.

- General -

Problem Management feature of BMC Service Desk

Problem Investigation

Used to assign a problem assignee to investigate the problem.

- General -

Problem Management feature of BMC Service Desk

Solution Database

Used to assign a solution entry to the solution assignee for completeness and verification.

- General -

Purchase Requisition

Purchase Requisition

Used to assign a purchase requisition.

Incident Owner

Incident Management feature of BMC Service Desk

  • User Service Restoration
  • User Service Request
  • Infrastructure Restoration
  • Infrastructure Event

Incident

Used to assign an incident owner for an incident.

Infrastructure Change Coordinator

BMC Change Management application

Infrastructure Change

Used to assign a change coordinator for an infrastructure change.

Infrastructure Change Manager

BMC Change Management application

Infrastructure Change

Used to assign a change manager for an infrastructure change.

Problem - Coordinator

Problem Management feature of BMC Service Desk

Known Error

Used to assign a problem coordinator to a known error.

Problem - Coordinator

Problem Management feature of BMC Service Desk

Problem Investigation

Used to assign a problem coordinator to a problem investigation.

Solution
Assignment

Problem Management feature of BMC Service Desk

Solution

Used to assign a solution database entry.

Task Assignee

Task Management System

Task

Used to assign a task to the task implementer.

Unavailability Assignment

BMC Asset Management application

Unavailability Update

Used to define CI unavailability.

Activity Assignee

Release Management module

Activity

Used to assign an activity assignee for an activity.

Release Coordinator

Release Management module

Release

Used to assign a release coordinator for a release request.

Knowledge SME ReviewBMC Knowledge Management application

Knowledge Article

Used to assign an article assignee when the article status is set to SME Review.
Knowledge Optional Review 1BMC Knowledge Management application

Knowledge Article

Used to assign an article assignee when the article status is set to Optional Review 1.
Knowledge Optional Review 2BMC Knowledge Management application

Knowledge Article

Used to assign an article assignee when the article status is set to Optional Review 2.

Related topic

Creating assignments

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