This documentation supports the 18.08 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Additional notification forms

In addition to the primary notification forms, the Notification Engine has the supporting forms listed in the following table:

Supporting notification forms

Form

Description

NTE:Manual Notification

This display-only form is accessed from Incident or Problem forms and enables users to send ad hoc email notifications. Entries are automatically deleted after they are processed.

Note: This form is not used in 7.0.x. It is deprecated in the 7.6.00 release.

NTE:CFG-Country Code Option

This form is accessible from the Application Administration Console (Custom Configuration > Foundation > Notification Engine > Country Code Option). It stores country codes related to area codes for pager notifications.

NTE:CFG-Numeric Pager Prefix

This form is accessible from the Application Administration Console (Custom Configuration > Foundation > Notification Engine > Numeric Pager Prefix). It stores numeric identifiers related to application forms that are used to prefix messages sent to numeric pagers.

NTE:CFG-Pager Service Config

This form is accessible from the Application Administration Console (Custom Configuration > Foundation > Notification Engine > Pager Service). It stores pager services information that can be used by BMC Remedy ITSM. You must configure pager services before you can select this as a notification method in the CTM:People configuration form.

NTE:CFG-NT Events NonSupport

This form is from previous versions of BMC Remedy for IT Service Providers (ITSP) and is not used in BMC Remedy ITSM 7.x.

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