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This documentation supports the 18.08 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Remedy IT Service Management Suite 18.08 ... Getting started Getting started with BMC Remedy Smart Reporting

Accessing BMC Remedy Smart Reporting from mobile devices

BMC Remedy Smart Reporting is available on mobile devices such as Apple iOS and Google Android. However, to access the BMC Remedy Smart Reporting content, you must use Remedy with Smart IT (Smart IT) (from version 1.6). For instructions on accessing the latest version of Smart IT on your mobile devices, see  Accessing Smart IT Open link

For downloading the BMC Remedy Smart Reporting mobile application, see the  Installing Smart IT Open link section in the Remedy with Smart IT online documentation.

For the BMC Remedy Smart Reporting mobile application to work, you must use a certificate signed by an authority. For example, a certificate signed by Verisign. The BMC Remedy Smart Reporting mobile application does not work if you use self-signed certificate.

For information about how to re-sign Smart Reporting on Apple iOS, see the procedure to re-sign Smart Reporting app on iOS article on BMC Communities.

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Last modified by Surabhee Kulkarni on Oct 05, 2020

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