Working with error messages
Error messages reported by BMC Remedy IT Service Management Suite (BMC Remedy ITSM Suite) applications indicate failures preventing user operations. Most errors are easily identifiable and correctable by the user based on the message provided. Typical reasons for errors include:
- Failure to populate required fields
- Entering incorrect values instead of selecting items from the menu
- Attempting to change an attribute value to an incorrect state
- Attempting to use data which has not been properly configured by the application administrator
In some cases, an operation performed in a BMC Remedy ITSM Suite application results in an error message from a supporting or integrated application, which may describe features unfamiliar to the application administrator. The error number identifies the application that is reporting the error.
For information on the error number ranges for BMC Remedy AR System, see
Error number ranges
Product and error catalog
BMC Remedy ITSM core applications (BMC Asset Management, BMC Service Desk, BMC Change Management)
BMC Service Request Management
BMC Knowledge Management
BMC does not document the entire error catalog because the error messages themselves provide information on how to correct a failure. For example:
You do not have permission to move the status to Closed.