This documentation supports the 18.05 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

User interface standards for field labels

On BMC Remedy ITSM forms, field labels provide data entry hints. The following table lists the significance of field-label formats and special characters.

Field-label format or special characters

Significance for data entry

Bold label

Field is required to submit and update the form.

Important: If you leave the field blank when you attempt to submit the form, the field is highlighted with a red border.

Field label not bold

Field is optional.

Label followed by an asterisk (*)Field is Section 508 compliant. For more information about Section 508 requirements, see

Italicized label

System-generated value for this field. Typically this field is read-only for the user.

Label followed by a plus sign +

Additional functionality is associated with this field. Typically, you access this functionality by pressing Enter. For example, you might press Enter in a field to access a search dialog box or to perform a search based on the value typed into the field.
If a field label followed by a plus sign is also bold, the field is required. Otherwise, the field is optional.

For examples of field-label formatting in Incident Management, see the following figure:

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