This documentation supports the 18.05 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Setting the VIP and Sensitivity fields on People records

VIP is used to identify an important individual within the organization.

The Client Sensitivity field is used to designate the level of attention that individuals require. The VIP designation appears when a profile for a person marked as VIP is retrieved on the Incident Request form.

Related topics

Adding people without using templates

Incident Management predefined reports

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