Remedy Smart Reporting license expiration
BMC Software is alerting users to an issue that requires immediate attention in versions 9.1, 18.05 and 18.08 of Remedy Smart Reporting. If you have any questions about the issue, contact Customer Support.
1 December, 2020
The license for Remedy Smart Reporting versions 18.08 and earlier will expire on December 31, 2020.
You cannot use any of the impacted versions of Remedy Smart Reporting after the license expires.
To resolve this issue, you must renew the Remedy Smart Reporting license. The license file can be downloaded from our Electronic Product Distribution (EPD) website.
For information about renewing your license, see the Knowledge Article Remedy Smart Reporting- How to add new license on BMC Community.
This issue applies only to the users of Remedy Smart Reporting (on-premises). BMC Helix ITSM subscribers do not have to take any action.
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