This documentation supports the 18.05 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Remedy Smart Reporting license expiration

BMC Software is alerting users to an issue that requires immediate attention in versions 9.1, 18.05 and 18.08 of Remedy Smart Reporting. If you have any questions about the issue, contact Customer Support.

1 December, 2020


The license for Remedy Smart Reporting versions 18.08 and earlier will expire on December 31, 2020.

You cannot use any of the impacted versions of Remedy Smart Reporting after the license expires.


To resolve this issue, you must renew the Remedy Smart Reporting license. The license file can be downloaded from our Electronic Product Distribution (EPD) website.

For information about renewing your license, see the Knowledge Article  Remedy Smart Reporting- How to add new license  on BMC Community. 


This issue applies only to the users of Remedy Smart Reporting (on-premises). BMC Helix ITSM subscribers do not have to take any action.

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