This documentation supports the 18.05 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Release notes and notices

Learn what’s new or changed for BMC Remedy IT Service Management 18.05.00, including new features, urgent issues, documentation updates, and fixes or patches. 

Note

This section only includes information about changes since the most recent release of BMC Remedy IT Service Management (ITSM). If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 7.6.04, review the release notes for versions 8.0, 8.1, 9.0, 9.1, and 18.05.

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Related topics

Known and corrected issues

BMC Remedy ITSM Suite 18.05 Deployment release notes (installation and upgrade)

BMC Service Desk 18.05 release notes

BMC Service Request Management 18.05 Release notes and notices

BMC Remedy Action Request System 18.05 release notes

BMC Change Management 18.05 release notes

BMC Atrium Core 18.05 Release notes and notices

BMC Service Level Management 18.05 Release notes and notices

DateTitleSummary
September 20, 201818.05.005: Patch 5 for version 18.05Defect fixes and other corrected issues of Smart IT.
September 10, 201818.05.004: Patch 4 for version 18.05

Defect fixes and other corrected issues of Smart IT.

Note

A more recent patch, 18.05.005: Patch 5 for version 18.05 is released and it is a cumulative patch. Please ignore this patch and directly apply 18.05.005: Patch 5 for version 18.05.


August 27, 201818.05.004: Patch 4 for version 18.05

Defect fixes and other corrected issues of Smart IT.

Note

A more recent patch, 18.05.005: Patch 5 for version 18.05 is released and it is a cumulative patch. Please ignore this patch and directly apply 18.05.005: Patch 5 for version 18.05.


July 31, 201818.05.003: Patch 3 for version 18.05Defect fixes and other corrected issues of Smart IT.
July 4, 201818.05.002: Patch 2 for version 18.05Defect fixes and other corrected issues of Smart IT.
June 18, 2018

18.05.001: Patch 1 for version 18.05

Defect fixes and other corrected issues of Smart IT.

May 31, 201818.05 enhancements

BMC IT Service Management Suite 18.05 enhancements include:

  • GDPR and the Remedy technology
  • Enhancements to Show File attachments in BMC Remedy IT Service Management Suite
  • Scheduling FTS re-indexing
  • Bundling a custom application with Application Object
  • Move Incident, Change, and Work Order templates across environments

BMC Remedy Smart Reporting 18.05 enhancements include:

  • Enhancements to the importing out-of-the-box reporting content in BMC Remedy Smart Reporting process
  • Directly accessing BMC Remedy Smart Reporting
  • Enhancements to the user sync utility

BMC IT Service Management Suite 18.05 upgrade sequence:

If you are upgrading Smart IT from a previous version and have used BMC Digital Workplace with Smart IT, you must first upgrade BMC Digital Workplace and then upgrade to Remedy ITSM 18.05 before upgrading to Smart IT 18.05. For more information about upgrading BMC Digital Workplace, see  Upgrading BMC Digital Workplace and then see  Upgrading Smart IT for upgrading Smart IT.

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