Release notes and notices
Learn what’s new or changed for BMC Remedy IT Service Management 18.05.00, including new features, urgent issues, documentation updates, and fixes or patches.
Note
This section only includes information about changes since the most recent release of BMC Remedy IT Service Management (ITSM). If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 7.6.04, review the release notes for versions 8.0, 8.1, 9.0, 9.1, and 18.05.
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BMC Remedy ITSM Suite 18.05 Deployment release notes (installation and upgrade)
BMC Service Desk 18.05 release notes
BMC Service Request Management 18.05 Release notes and notices
BMC Remedy Action Request System 18.05 release notes
BMC Change Management 18.05 release notes
BMC Atrium Core 18.05 Release notes and notices
BMC Service Level Management 18.05 Release notes and notices
Date | Title | Summary |
---|---|---|
December 1, 2020 | Remedy Smart Reporting license expiration | Flash notification that describes how you can renew the Remedy Smart Reporting license. |
March 30, 2020 | Discontinued support for SAP Crystal Reports integration with Remedy AR System. | Starting with the obsolescence date (March 30, 2020) of SAP Crystal Reports integration with Remedy AR System, BMC does not support this integration and BMC is no longer contractually entitled to distribute the SAP Crystal Reports Viewer software. For more information, see Deprecated features. |
September 20, 2018 | 18.05.005: Patch 5 for version 18.05 | Defect fixes and other corrected issues of Smart IT. |
September 10, 2018 | 18.05.004: Patch 4 for version 18.05 | Defect fixes and other corrected issues of Smart IT. Note A more recent patch, 18.05.005: Patch 5 for version 18.05 is released and it is a cumulative patch. Please ignore this patch and directly apply 18.05.005: Patch 5 for version 18.05. |
August 27, 2018 | 18.05.004: Patch 4 for version 18.05 | Defect fixes and other corrected issues of Smart IT. Note A more recent patch, 18.05.005: Patch 5 for version 18.05 is released and it is a cumulative patch. Please ignore this patch and directly apply 18.05.005: Patch 5 for version 18.05. |
July 31, 2018 | 18.05.003: Patch 3 for version 18.05 | Defect fixes and other corrected issues of Smart IT. |
July 4, 2018 | 18.05.002: Patch 2 for version 18.05 | Defect fixes and other corrected issues of Smart IT. |
June 18, 2018 | Defect fixes and other corrected issues of Smart IT. | |
May 31, 2018 | 18.05 enhancements | BMC IT Service Management Suite 18.05 enhancements include:
BMC Remedy Smart Reporting 18.05 enhancements include:
BMC IT Service Management Suite 18.05 upgrade sequence: If you are upgrading Smart IT from a previous version and have used BMC Digital Workplace with Smart IT, you must first upgrade BMC Digital Workplace and then upgrade to Remedy ITSM 18.05 before upgrading to Smart IT 18.05. For more information about upgrading BMC Digital Workplace, see
Upgrading BMC Digital Workplace
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