Release notes and notices

Learn what’s new or changed for BMC Remedy IT Service Management 18.05.00, including new features, urgent issues, documentation updates, and fixes or patches.

Note

This section only includes information about changes since the most recent release of BMC Remedy IT Service Management (ITSM). If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 7.6.04, review the release notes for versions 8.0, 8.1, 9.0, 9.1, and 18.05.

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Known and corrected issues

BMC Remedy ITSM Suite 18.05 Deployment release notes (installation and upgrade) Open link

BMC Service Desk 18.05 release notes Open link

BMC Service Request Management 18.05 Release notes and notices Open link

BMC Remedy Action Request System 18.05 release notes Open link

BMC Change Management 18.05 release notes Open link

BMC Atrium Core 18.05 Release notes and notices Open link

BMC Service Level Management 18.05 Release notes and notices Open link

Date	Title	Summary
December 1, 2020	Remedy Smart Reporting license expiration	Flash notification that describes how you can renew the Remedy Smart Reporting license.
March 30, 2020	Discontinued support for SAP Crystal Reports integration with Remedy AR System.	Starting with the obsolescence date (March 30, 2020) of SAP Crystal Reports integration with Remedy AR System, BMC does not support this integration and BMC is no longer contractually entitled to distribute the SAP Crystal Reports Viewer software. For more information, see Deprecated features.
September 20, 2018	18.05.005: Patch 5 for version 18.05	Defect fixes and other corrected issues of Smart IT.
September 10, 2018	18.05.004: Patch 4 for version 18.05	Defect fixes and other corrected issues of Smart IT. Note A more recent patch, 18.05.005: Patch 5 for version 18.05 is released and it is a cumulative patch. Please ignore this patch and directly apply 18.05.005: Patch 5 for version 18.05.
August 27, 2018	18.05.004: Patch 4 for version 18.05	Defect fixes and other corrected issues of Smart IT. Note A more recent patch, 18.05.005: Patch 5 for version 18.05 is released and it is a cumulative patch. Please ignore this patch and directly apply 18.05.005: Patch 5 for version 18.05.
July 31, 2018	18.05.003: Patch 3 for version 18.05	Defect fixes and other corrected issues of Smart IT.
July 4, 2018	18.05.002: Patch 2 for version 18.05	Defect fixes and other corrected issues of Smart IT.
June 18, 2018	18.05.001: Patch 1 for version 18.05	Defect fixes and other corrected issues of Smart IT.
May 31, 2018	18.05 enhancements	BMC IT Service Management Suite 18.05 enhancements include: GDPR and the Remedy technology Enhancements to Show File attachments in BMC Remedy IT Service Management Suite Scheduling FTS re-indexing Bundling a custom application with Application Object Move Incident, Change, and Work Order templates across environments BMC Remedy Smart Reporting 18.05 enhancements include: Enhancements to the importing out-of-the-box reporting content in BMC Remedy Smart Reporting process Directly accessing BMC Remedy Smart Reporting Enhancements to the user sync utility BMC IT Service Management Suite 18.05 upgrade sequence: If you are upgrading Smart IT from a previous version and have used BMC Digital Workplace with Smart IT, you must first upgrade BMC Digital Workplace and then upgrade to Remedy ITSM 18.05 before upgrading to Smart IT 18.05. For more information about upgrading BMC Digital Workplace, see Upgrading BMC Digital Workplace and then see Upgrading Smart IT for upgrading Smart IT.

Release notes and notices

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