This documentation supports the 18.05 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Relating CIs to people

The CIs tab of the People form enables you to relate configuration items (CIs) to people.

Before you begin

You need at least the Contact People User permission in order to relate CIs to people.

To relate CIs to people

  1. From the Application Administration Console, click the Custom Configuration tab.
  2. From the Application Settings list, choose Foundation > People > People, and then click Open. The People form appears.
  3. Search for the person.
  4. Select the person to relate to the CIs, and then click the CIs tab.
  5. Click Relate. The CI Relationships Search form appears.
  6. Enter search criteria for the CIs to relate, and then click Search.
  7. Select the CI to relate to the person.
  8. Select the relationship type, and then click Relate.


    The CIs tab is updated with the relationship.
  9. Click Close.

Important

If the value of the Asset Entry-ID field and the Asset ID field is NULL or blank in the AST:AssetPeople form, follow the steps mentioned in the knowledge article to resolve the issue. 

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