This documentation supports the 18.05 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Registering the back-office application in the SHARE-Application_Properties form

Application registration defines the integration attributes (for example, application name, integration form, form fields, and connection information) to communicate with the external application.

This stage in the CAI definition phase defines the application in the CAI subsystem and how CAI communicates with the back-office. Applications registered with the CAI (for example, BMC Remedy Change Management or the Work Order Management application) must have an entry in the SHARE:Application_Properties. This stage enables several configuration menus in the CAI to have the proper form name. You must register back-office fulfillment applications with the CAI so that the back-office application can be recognized.

By creating an entry in the SHARE:Application_Properties form, you are allowing the back-office application to be registered with the CAI. In addition, this form is used by other configuration menus.

To allow the application to be registered

Important

You will need Administrator permissions in order to complete the following procedure.

  1. Open your browser and use the following URL to open the SHARE:Application_Properties form:
    http://<midTierServer>/arsys/forms/<ARSystemServer>/SHARE:Application_Properties

    Important

    This form is not available from the Application Administration console, and you must open the form directly.

  2. Enter the appropriate values into the form to create a Name record, for example:
    Creating Name property in the SHARE:Application_Properties form

    Field

    What you enter

    Application ID

    Enter a unique ID for the application that you are registering.

    Property Name

    Name

    Note: This value must be Name in order for the CAI Application Registry form to show the new application in the Application Name drop-down menu list.

    Property Value

    Enter a unique property value for the application that you are registering.

    Instance ID

    None. (The value is auto-populated when you submit the record.)

    Status

    Active

  3. Save the record.
  4. Enter the appropriate values into the form to create a Version record, for example:

    Creating Version property in the SHARE:Application_Properties form

    Field

    What you enter

    Application ID

    Enter a unique version ID for the application that you are registering.

    Property Name

    Version

    Note: This value must be Version.

    Property Value

    Enter a unique version property value for the application that you are registering.

    Instance ID

    None. (The value is auto-populated when you submit the record.)

    Status

    Active

    By creating these entries in the SHARE:Application_Properties form, you are allowing the Document Request application to be registered with the Command Automation Interface (CAI), which you will be doing in the next stage. In addition, this form is used by other configuration menus.

  5. Save the record and close the form.
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