This documentation supports the 18.05 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Registering hub and spoke servers

This topic describes how to register a spoke server with the hub server (this is done from the hub server) and how to set up the web path and other preferences on the spoke server. Only perform this procedure after you read Mapping the servers' logical and physical names.

The following information is provided:

Recommendation

Do not perform any part of this procedure until you have a spoke server ready to register with the hub server.

A related, required procedure is synchronizing foundation data. For information about when to do this, see Synchronizing foundation data.

Checking for Development Cache Mode

Before you register the spoke server, you must ensure that Development Cache Mode is turned off on the AR System server that you will use as the hub server.

Note

If you do not turn off Development Cache Mode, you will receive an AR System time out message when you try to register the spoke servers.

What is Development Cache Mode?

In Development Cache mode, administrative operations will not cause the server to create a copy of the cache; instead, the administrative operations lock other users out of the shared cache and wait for users accessing that cache to complete their operations before performing changes. Escalation and Archive threads must also complete their operations before Admin thread changes can be completed. Therefore, potentially long running tasks -such as escalations, BMC Atrium Integration Engine jobs, and queries - are incompatible with Admin thread changes in this mode and can lead to long delays.

    1. From the IT Home page of the BMC Remedy AR System server that you will use as the hub, open the AR System Administration console, and click System > General > Server Information.
    2. In the AR System Administration: Server Information form, click the Configuration tab.
    3. Look for the  Development Cache Mode  check box and clear it, if it is selected.

If necessary, Click Apply to save your changes.

Notes

The change takes effect as soon as you save it. You do not need to restart the server.

Unless you are setting up the hub and spoke servers in a development environment, you will not need to turn Development Cache Mode back on. If you do need to turn it back on, reverse this procedure.

Registering a spoke server with the hub server

Perform this procedure on the hub server for each spoke server that you are registering.

  1. From the IT Home page of the BMC Remedy AR System server that you will use as the hub, click the Applications selection menu and select Administrator Console > Application Administration console.
  2. On the Custom Configuration tab, select Hub and Spoke > Configuration Settings > Hub-Spoke Registration.
  3. On the Hub-Spoke Registration form, select Type of System > Hub System.
  4. Run the Prefix Manager. For more information, see Running the Prefix Manager.
  5. In the Spoke Server Name field, type the name of the spoke server.
    For your information, the drop down field associated with this field and the table at the bottom of the form list the spoke servers that are already registered with the hub server, if any.
  6. In the Spoke Server Prefix field, type a two alphanumeric character prefix code.
    This prefix code is used by the Prefix Manager to update all forms on the server. For more information about prefix codes, see Running the Prefix Manager.
  7. Click Register.
  8. Click Save.

Note

Corresponding information about the hub server is pushed out to each of the spoke servers by a DSO process, which then automatically registers the hub server on the spoke server.

Configuring the spoke server web path and record creation options

This procedure describes how to configure the web path on the spoke server as well as how to enable the creation of Company, Support Group, and Support Person records on the spoke server.

  1. Log into the spoke server and open the IT Home page.
  2. Run the Prefix Manager. For more information, see Running the Prefix Manager.
  3. Click the Applications selection menu and select Administrator Console > Application Administration console.
  4. On the Custom Configuration tab, select Hub and Spoke > Configuration Settings > Hub-Spoke Registration.
  5. In the Spoke Web Path field, type the web path of the BMC Remedy Mid Tier on which the spoke server is running. For example: http://spoke1:8080/arsys
  6. From the check boxes on the right side of the form, select which records, if any, that you want to create on the spoke server. The choices are: Company, Support Group, and Support Person.
  7. Click Save.

Repeat this procedure for each spoke server that you are adding to the environment.

Related topic

You can also use the Hub-Spoke Registration form to rename a spoke server.

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