This documentation supports the 18.05 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Multitenancy and data security in BMC Remedy Smart Reporting

When using BMC Remedy Smart Reporting, data security defined in BMC Remedy Action Request System (BMC Remedy AR System) is applied for all reporting users. The reporting users can view only the data they have access to in BMC Remedy AR System.

When BMC Remedy IT Service Management (BMC Remedy ITSM) is implemented in a multicompany environment (set up with multiple companies in a shared BMC Remedy AR System environment), data security settings are the same as defined for the BMC Remedy AR System server. The onboarding option restricts access to only the reports and dashboards of the company to which a user belongs. Reporting users can view only the listing of reports and dashboards for their own company.

Additionally, when using collaboration options such as comments, annotations, discussions, and notifications, other users who belong to the same company are displayed.

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  1. Ricky R

    hi BMC,

    Is there anyway we can define/grant data access to user in BMC Remedy Smart reporting? in the AR for certain people can't view the data because of the permission field granted to him but i want to the user can view the data from Smart Reporting which not granted in the AR.

    Please advice.


    Aug 01, 2019 11:56
    1. Vrishali namdev Galinde

      Hello Ricky,

      For Smart Reporting, we use AR System row-level security mechanism. So, to view data in Smart Reporting, you need to give the required permissions in AR System only. 

      Please let us know if we can help you with anything else.

      Thanks & Regards,


      Sep 05, 2019 03:51