This documentation supports the 18.05 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Knowledge Management user role

The Knowledge Management Approver role is the sole functional role that is provided by BMC Knowledge Management. The Knowledge Management Approver role enables you to receive approval requests for publishing, canceling, and retiring knowledge articles, that you can approve or reject in Approval Central.

This functional role is usually assigned to senior members of a support group, who possess a high level of technical knowledge.


Approvers should have the Knowledge Viewer, Knowledge User, or Knowledge Admin permission to be able to view knowledge articles before approving or rejecting them.

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