BMC Remedy IT Service Management Suite (BMC Remedy ITSM Suite) provides out of-the-box IT Information Library (ITIL) service support functionality. BMC Remedy ITSM Suite streamlines and automates the processes around IT service desk, asset management, and change management operations. It also enables you to link your business services to your IT infrastructure to help you manage the impact of technology changes on business and business changes on technology — in real time and into the future. In addition, you can understand and optimize the user experience, balance current and future infrastructure investments, and view potential impact on the business by using a real-time service model.

Release notes and notices
updated 21 Sep

Learn what’s new or changed for BMC Remedy IT Service Management 18.05.00, including new features, urgent issues, documentation updates, and fixes or patches. 

Note

This section only includes information about changes since the most recent release of BMC Remedy IT Service Management (ITSM). If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 7.6.04, review the release notes for versions 8.0, 8.1, 9.0, 9.1, and 18.05.

Tip

To stay informed of changes to this space, place a watch on this page.

Related topics

Known and corrected issues

BMC Remedy ITSM Suite 18.05 Deployment release notes (installation and upgrade)

BMC Service Desk 18.05 release notes

BMC Service Request Management 18.05 Release notes and notices

BMC Remedy Action Request System 18.05 release notes

BMC Change Management 18.05 release notes

BMC Atrium Core 18.05 Release notes and notices

BMC Service Level Management 18.05 Release notes and notices

Date Title Summary
September 20, 2018 18.05.005: Patch 5 for version 18.05 Defect fixes and other corrected issues of Smart IT.
September 10, 2018 18.05.004: Patch 4 for version 18.05

Defect fixes and other corrected issues of Smart IT.

Note

A more recent patch, 18.05.005: Patch 5 for version 18.05 is released and it is a cumulative patch. Please ignore this patch and directly apply 18.05.005: Patch 5 for version 18.05.


August 27, 2018 18.05.004: Patch 4 for version 18.05

Defect fixes and other corrected issues of Smart IT.

Note

A more recent patch, 18.05.005: Patch 5 for version 18.05 is released and it is a cumulative patch. Please ignore this patch and directly apply 18.05.005: Patch 5 for version 18.05.


July 31, 2018 18.05.003: Patch 3 for version 18.05 Defect fixes and other corrected issues of Smart IT.
July 4, 2018 18.05.002: Patch 2 for version 18.05 Defect fixes and other corrected issues of Smart IT.
June 18, 2018

18.05.001: Patch 1 for version 18.05

Defect fixes and other corrected issues of Smart IT.

May 31, 2018 18.05 enhancements

BMC IT Service Management Suite 18.05 enhancements include:

  • GDPR and the Remedy technology
  • Enhancements to Show File attachments in BMC Remedy IT Service Management Suite
  • Scheduling FTS re-indexing
  • Bundling a custom application with Application Object
  • Move Incident, Change, and Work Order templates across environments

BMC Remedy Smart Reporting 18.05 enhancements include:

  • Enhancements to the importing out-of-the-box reporting content in BMC Remedy Smart Reporting process
  • Directly accessing BMC Remedy Smart Reporting
  • Enhancements to the user sync utility

BMC IT Service Management Suite 18.05 upgrade sequence:

If you are upgrading Smart IT from a previous version and have used BMC Digital Workplace with Smart IT, you must first upgrade BMC Digital Workplace and then upgrade to Remedy ITSM 18.05 before upgrading to Smart IT 18.05. For more information about upgrading BMC Digital Workplace, see  Upgrading BMC Digital Workplace and then see  Upgrading Smart IT for upgrading Smart IT.

Planning
 

Performance, permissions, and system requirements.

Installing
 

Information about installation and configuration of the product, migration of data, and deployment.

Upgrading
 

Upgrade process.

Troubleshooting
 

Issues resolution, logs, and contacting Support.

Using
 

Interface descriptions, using the product.

Administering
 

Information about adding custom fields and actions, and setting up Smart Reporting.

Developing
 

Development interfaces and toolkits.

Integrating
 

Integrations with other products.

Using BMC Remedy Smart Reporting
This section provides information about using the different BMC Remedy Smart Reporting features.
Goal References
Create and manage your own reports and dashboards
View the BMC Remedy Smart Reporting out-of-the-box reports and dashboards

Share and get inputs on your reports using the collaboration options available for BMC Remedy Smart Reporting

Create and manage storyboards for report presentation

View recent reporting activity
View notifications and messages


Note

For optimal performance, BMC recommends that you use web browsers other than Internet Explorer for viewing Reports and Dashboards.

Related topic

Best practices for using BMC Remedy Smart Reporting

FAQs and additional resources
This topic provides information that supplements the BMC Remedy ITSM Suite documentation. It contains the following sections:

Frequently asked questions

Frequently Asked Questions on BMC Remedy ITSM Process Designer

Frequently asked questions for BMC Remedy Smart Reporting

Frequently asked questions on BMC Remedy ITSM Data Access Model

 

  What happened to all the PDFs for this product?

Where to find information previously provided in a PDF guide or manual

  Where do I find release note information?

Where to find information previously provided in release notes

Type of information

Found here in

New features (enhancements) and other information

18.05 enhancements

  • Issues corrected by the base release and its service packs and patches
  • Issues that are currently open

Known and corrected issues

  Where do I find information previously provided in a white paper?

Where to find information previously provided in a white paper

Document title

Found here in

BMC Remedy IT Service Management: Section 508 User Accessibility Options White Paper

BMC Remedy IT Service Management: Integrations White Paper

BMC Remedy Application Permissions: Best Practices  
BMC Remedy Distributed Server Option (DSO) Implementation with BMC Remedy IT Service Management
  Where can I find technical bulletins?

Where to find information previously provided in a technical bulletin

Type of technical bulletin

Found here in

Contents of a service pack or patch and instructions particular to it

Other information

Placed in context throughout this space, but listed and linked to in Release notes and notices.

  Where can I find flashes?

If BMC publishes urgent information about this product, you will find it under the "Flashes" heading in Release notes and notices.

  Is all the content for BMC Remedy ITSM in this space?

The documentation for BMC Remedy ITSM Suite is split between multiple spaces, so a space-level search performed in the box in the left navigation pane does not search all the documentation for this release. The following spaces also document this release:

  I’d like a PDF of just selected information. How can I do that?

The BMC Online Technical Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what you want to export:
    • Only this page to export the current page
    • This page and its children to export a set of pages
    For example, selecting This page and its children from the home page exports the entire space to PDF.

XML and HTML exports

If you require an export in XML or HTML format, contact us.

 

Depending on the number of topics included in the export, it might take several minutes to create the PDF. Once the export is complete, you can download the PDF.

Additional resources from BMC

The following BMC sites provide information outside of the BMC Remedy ITSM Suite documentation that you might find helpful:

Other useful sites 

The following site, which is not created or endorsed by BMC, also provides information that you might find helpful:

  • The Action Request System discussion list, ARSLIST

Was this page helpful? Yes No Submitting... Thank you

Comments