This documentation supports the 18.05 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Generating training data for BMC Helix Cognitive Automation

Follow the procedures in this topic to generate training data by using a Data Qualifier or a CSV file.

Before you begin

To generate training data by using Data Qualifier

  1. Navigate to Application Administration Console > Custom Configuration > Foundation > Advanced Options > Cognitive Service Configuration.
  2. On the Cognitive Data Setup form, select the company name from the Company.

    Cognitive Data Setup form

  3. From the Application list, choose the application for which you want to generate training data; for example, Incident Management.
  4. From the Template list:
    • Click Add Selected Templates to add the selected template to the training data record.
    • Click Add All Templates to add all the templates to the training data record.
      A training record is created. When you create a training data record by using an out-of-the-box template, the Qualification and Company Mapping field is populated with the values used by the template.
  5. Click Generate Training Data.
    The system generates training data.
  6. (Optional) To generate training data from an existing training data record, select the training data record and click Generate Training Data.

The following table describes some of the key fields on the Cognitive Data Setup form.

FieldDescription
Qualification

The systems generates training data from existing data based on the qualifications entered in this field.

For example, if the Qualification value is "Status" = "Closed", the system selects all the tickets that have the Status value as Closed to generate the training data.

Company Mapping

The value entered in this field maps the selected company with the company fields on the form.

For example, if you generate training data for Calbro Services and the Company Mapping field value is Location Company, the system selects the tickets that have the Location Company value as Calbro Services to generate training data.

Data set configuration table

This table displays the following information about the training data record created for your company.

  • Form Name – The form name from which the system pools data.
  • Description – Template name selected from the Template drop-down.
  • Qualification – Qualifications set for the training data.
  • Status – Status of the training data. To understand the status values, see Monitoring status of training data.
  • Last Updated – Updates about the time when the data was last modified.

To generate training data by using CSV file

  1. Navigate to Application Administration Console > Custom Configuration > Advanced Options > Cognitive Service Configuration.
  2. On the Cognitive Data Setup form, select the company name from the Company list.
  3. From the Application list, choose the application for which you want to generate training data; for example, Incident Management.
  4. From the Template list:
      • Click Add Selected Templates to add the selected template to the training data record.
      • Click Add All Templates to add all the templates to the training data record.
        A training record is created.
  5. Select the record from the table and click View Details.
    The Training Details form opens.

    Training Details form

  6. Select Input Source as CSV.
  7. Select the Locale value.
  8. In the Attach CSV table, click Attachment.
  9. Attach your CSV file and click Add.
  10. Click Save.
    The data is sent for training automatically.

The following table lists the important fields on the Training Details form.

FieldDescription
DataSetTAGDisplays the DataSetTAG name defined for the training data.
Status

Indicates the status of the training data. If you set the value of this field to Active, the training data is used to train the cognitive service. If you set the value of this field Inactive, the training data is not used rain the cognitive service.

Locale

Provides a locale when you generate the training data by using the CSV file input.

Note: The Locale field is enabled only when you select the Input Source value as CSV. It is mandatory to provide the Locale value.

Input Source

Indicates the CSV File value for training the data.

Input Fields

Indicates the field names from the drop-down to provide the list of Input Fields to be used to train the cognitive service.

For example, if you select Description from the drop-down for incident tickets, the information entered in this field on the incident ticket is used by the system for data training.

Training Output Fields

Indicates the field names to be used for training the cognitive service.

For example, when you select Categorization Tier 1Categorization Tier 2, and Categorization Tier 3, the information entered in the Input Fields is mapped with these fields.

Monitoring training data progress

When you generate training data, the Data set configuration table shows the status of the training record. The status value helps you to understand the progress of your training record.

The following table describes the statuses set by the system when the training data is processed.

Training data statuses

StatusDescription
UNTRAINEDThis status is set by default when you create a training data record for your company by using the out-of-the-box templates provided by BMC.
QUEUEDThis status is set when request for generating this training data record is submitted.
PROCESSINGThe system sets the status as PROCESSING after the training data is generated and being used to train the cognitive service.
COMPLETEDThe status is set when the system successfully trains the cognitive service by using the training data.
FAILED

This status is set when the system fails to train the cognitive service. An error message stating the reason for failure is displayed below the Data set configuration table.

Related topic

Troubleshooting BMC Helix Cognitive Automation

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