This documentation supports the 18.05 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

FAQs and additional resources

This topic provides information that supplements the Remedy ITSM Suite documentation. It contains the following sections:

Frequently asked questions

Frequently Asked Questions on Remedy ITSM Process Designer

Frequently asked questions for Remedy Smart Reporting

Frequently asked questions on Remedy ITSM Data Access Model

 What happened to all the PDFs for this product?

Where to find information previously provided in a PDF guide or manual

Document title

Found here in

BMC Remedy ITSM Concepts Guide 

BMC Remedy ITSM Administration Guide

BMC Remedy ITSM Guide to Multi-Tenancy

BMC Remedy ITSM Installation Guide

  • System requirements
  •   Preparing
  • Installing
  • Configuring BMC Remedy ITSM solution
  • Installing silently
  • Troubleshooting the installation
  • Viewing installation and uninstallation logs

BMC Remedy ITSM Notification Engine Guide

Data Management Administration Guide

 Where do I find release note information?

Where to find information previously provided in release notes

Type of information

Found here in

New features (enhancements) and other information

18.05 enhancements

  • Issues corrected by the base release and its service packs and patches
  • Issues that are currently open

Known and corrected issues

 Where do I find information previously provided in a white paper?

Where to find information previously provided in a white paper

Document title

Found here in

BMC Remedy IT Service Management: Section 508 User Accessibility Options White Paper

BMC Remedy IT Service Management: Integrations White Paper

  • Integration model 
  • Incident Management integrations
  • Problem Management integrations
  • Change Management and Release Management web services
  • creating BMC asset management web services
  • Task management web services
BMC Remedy Application Permissions: Best Practices  
BMC Remedy Distributed Server Option (DSO) Implementation with BMC Remedy IT Service Management
 Where can I find technical bulletins?

Where to find information previously provided in a technical bulletin

Type of technical bulletin

Found here in

Contents of a service pack or patch and instructions particular to it

Other information

Placed in context throughout this space, but listed and linked to in Release notes and notices.

 Where can I find flashes?

If BMC publishes urgent information about this product, you will find it under the "Flashes" heading in Release notes and notices.

 Is all the content for BMC Remedy ITSM in this space?

The documentation for BMC Remedy ITSM Suite is split between multiple spaces, so a space-level search performed in the box in the left navigation pane does not search all the documentation for this release. The following spaces also document this release:

  • BMC Asset Management
  • BMC Change Management
  • BMC Knowledge Management
  • BMC Service Desk
  • BMC Service Level Management
  • BMC Service Request Management
 I’d like a PDF of just selected information. How can I do that?

The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what you want to export:
    • Only this page to export the current page
    • This page and its children to export a set of pages
    For example, selecting This page and its children from the home page exports the entire space to PDF.

Depending on the number of topics included in the export, it might take several minutes to create the PDF. Once the export is complete, you can download the PDF.

Additional resources from BMC

The following BMC sites provide information outside of the Remedy ITSM Suite documentation that you might find helpful:

  • BMC Communities, BMC Remedy community
  • BMC Remedy ITSM Suite Support page Remedy IT Service Management Suite Support
  • BMC Support Knowledge Base, search filtered by BMC Remedy IT Service Management Suite
  • BMC Educational Services, BMC Remedy ITSM Suite learning path
  • BMC Global Services, BMC Remedy ITSM offerings
  • www.bmc.cominformation about BMC Remedy ITSM Suite
  • Documentation for related products:
    • BMC Asset Management documentation
    • BMC Change Management documentation
    • BMC Knowledge Management documentation
    • BMC Service Desk documentation
    • BMC Service Level Management documentation
    • BMC Service Request Management documentation
    • BMC Remedy AR System Server documentation
    • BMC Atrium Core documentation

Other useful sites 

The following site, which is not created or endorsed by BMC, also provides information that you might find helpful:

  • The Action Request System discussion list, ARSLIST
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