This documentation supports the 18.05 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Disabling indexing for knowledge articles


Before you can load knowledge articles, disable indexing for the knowledge sources due to performance considerations. After you have successfully loaded knowledge articles, enable indexing so that the knowledge sources become available for searching.

Related topics

Indexing on demand
Toggling knowledge source availability

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