This documentation supports the 18.05 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Disabling customer notifications

When disabling customer notification events in the NTE:SYS-Define NT Events form, you do not need to disable the corresponding messages in the SYS:Notification Messages form.

If you disable the associated messages in the SYS:Notification Messages form, notification messages that are not being sent are easier to identify because administrators have to look at only a single form.

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