This documentation supports the 18.05 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Defining mappings

You can define mappings between the parameters defined on the Command Parameter form and the Interface Form that you specified on the Application Registry form.

To define mappings

  1. On the Define Commands and Command Parameters form, select the command to define mappings for.
  2. Click the Create button below the Command Parameter Mappings table. The Command Parameter Mappings form appears.
  3. Enter information in the fields and click Save:

    Field name or area

    Description

    App Registry Name

    Select the application you registered on the Application Registry form.

    Command

    Use the selected command or select a command that you defined.

    Status

    Select a status.

    Parameter

    Select a parameter that you defined for the selected command on the Command Parameters form.

    Application Fields

    Map to an appropriate field on the Application Registry form:

    • App Interface Form — This is TMS:Task.
    • Field Name — Select the field to which to map.
    • Field ID — The field ID is automatically filled in when you select a field name.

    Data Tags

    For internal use only

Related topic

Registering the application with the CAI

Was this page helpful? Yes No Submitting... Thank you

Comments