This documentation supports the 18.05 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Configuring the load file path for the BMC Remedy AR System attachments and spreadsheets repository

The load file path for the BMC Remedy AR System repository for attachments and spreadsheets is configured depends on what type of server environment you have: single server or server group.

Single server environments

In single server environments, the load file path is configured automatically.

When you open either the Data Management Job console or the Onboarding wizard, the system checks for the data management load file path. If one is not specified, the system sets the file path to that of the AR System database directory.

You can override the default AR System database directory load file path by following the configuring procedure described in Server group environments, below, and specifying the custom load file path in Step 2.

In a single server environment, escalations must be enabled on the AR System server. If you are running a server group environment, then escalations must be enabled on the AR System server from which you are running the Data Management jobs.

To check if the Escalation object is enabled (which on the applicable AR System server means that the Disable Escalations option is not selected), see Removing or disabling objects .


Server group environments

In server group environments, you must configure the BMC Remedy AR System repository for attachments and spreadsheets manually. This procedure must be done by someone with AR System Administrator permissions prior to DMT Users and DMT Admins creating or modifying jobs. The files in this temporary work area will be read by the Atrium Integrator during the Load step.

Warning

If you see the following error message when you create or modify a job, contact your AR Administrator before proceeding:

The system setting for Data Management file path is not set, please have your AR Administrator configure this (Jobs may not be run, until this is set)

Important

If you have AR Administrator permissions and you see the error message described above, you can click on the question mark icon, to open the System Settings form directly from the error message.


To configure the BMC Remedy AR System repository for attachments and spreadsheets

  1. From the IT Home page and the list of applications, select Administrator Console > Application Administration Console > Custom Configuration > Foundation > Advanced Options > System Configuration Settings - System Settings and click Open. The System Settings form opens.
  2. In the System Settings form, enter the required information in the Data Management Load File Path field; for example:
    For Microsoft Windows:
    Enter a fully qualified Universal Naming Convention (UNC) file path as follows for both single and server group installations:

    \\<serverName>\<yourFolderName>\
    

    Important

    The file path also:

    • must end with a backslash
    • might need the $ symbol to indicate a drive letter
    • must not contain spaces. For example: \\<servername>\C$\datatoool\

    For UNIX:
    In a single server UNIX environment, you can define a local folder (for example /tmp/LoadFiles/) or you can create a mount point (Network File System or other file system) and use /mount/LoadFiles/.
    In a server group UNIX environment, you must define a mount point (Network File System or other file system) and use /mount/LoadFiles/.

    Warning

    You must ensure that BMC Remedy AR System can write to your path. If you are using Windows, access to the UNC file path should be restricted to the BMC Remedy AR System environment and secured by Internet Protocol (IP) address filtering. If you are using UNIX, BMC Remedy AR System must have full access to your mount point.
    If you have multiple servers in a server group, they must all have Read, Create, and Delete permissions for the folders and files in this path or mount point.

    Best Practice

    For single server installations, use a local drive for the BMC Remedy AR System server to assist with performance instead of a LAN or WAN. The server must be named and it cannot be defined as \\localhost\.

  3. Click Save to save your changes.
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