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This documentation supports the 18.05 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Remedy IT Service Management Suite 18.05 ... Configuring after installation Configuring Foundation Optional custom Foundation configuration

Configuring the BMC Remedy ITSM Requester console

The Requester console serves as the front end for the Remedy Change Management and Incident Management applications of the Remedy Service Desk application. Users can quickly submit change requests or incidents from the Requester Console. Before you can use the Requester console, you must perform various configuration tasks, which are described in this section.

Important

If your environment is running the BMC Service Request Management application, the Request Entry console feature of that application replaces the BMC Remedy ITSM Requester console. For information about BMC Service Request Management, see BMC Service Request Management .

This section provides the following information:




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Last modified by Kanchana Iyer on Nov 12, 2020
concept configuration requester_console

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Creating and updating company-specific configuration records
Access point for the Requester Console custom configuration options
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