Configuring Service Desk Optimization

For information about the following standard required configuration tasks, see Required Foundation configuration: 

• Configuring companies
• Creating organizations
• Creating locations
• Creating support groups
• Adding people information
• Creating product categories
• Creating operational categories
• Creating assignment routing

• Configuring decision trees.
• Working with scripts
• Setting up templates

• Setting up templates

• Problem Management rules

• Configuring service targets
• Defining agreements for measuring compliance
• Setting up reports for monitoring agreements