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This documentation supports the 18.05 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.
Remedy IT Service Management Suite 18.05 ... Configuring after installation Configuring Foundation Optional custom Foundation configuration Configuring templates

Configuring Incident Management templates

You can simplify the process of recording incidents by creating templates for your users.

This section provides the following information:


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Last modified by Kanchana Iyer on Dec 21, 2020
reference templates incidents incident_management_templates

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Configuring task templates settings for activities
Configuring classification settings for incident management templates
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